We stand by our products and offer a perfect fit guarantee. You have up to 60 days for an exchange or store credit. If there's ever a problem, we'll make it right! We really want you to be happy with your purchase! Any items can be returned to us in the same condition as they were received for a full refund or exchange, and we will pay for shipping! During the lifetime of the garment, if there is ever an issue with the workmanship, we will either repair or replace it for you, depending on what makes sense for the particular issue. In short — we will do whatever it takes to make you happy!
RETURN POLICY RULES
- Due to health regulations - USED products with MISSING TAGS OR PACKAGING WILL NOT BE ACCEPTED.
- If you don't absolutely love our product, we will take it back unworn and with tags attached for exchange or store credit
- Items must be unworn, free of scents and marks with all tags still attached, and shipped back in their original packaging
- Make sure the product is brand new, with tags, or original packaging
RETURN PACKAGING (Place shipping labels correctly)
- Please remember to put the shipping label on the outermost plain packaging, not directly on the item or items branded packaging
- Also please be sure to use the correct packaging, (do not re-use priority mail packages unless the return label is a priority mail label)
- Recommended packaging: a poly mailer, paper mailer envelope, or a plain small box. If you are not sure about what type of packaging to use, please contact support or start a live chat.
We want your FRÈRE DU NORD clothes to last forever, so if you wear them out, rip them or stain them, we are happy to freshen them up with small refurbishments for free if you bring them by our store. Often we can get the work done while you wait!